Privacy Policy

claimhelguide.co.uk website is owned by Zamo Media Ltd, which is a data controller of your personal data. ICO ZB083749 click here for more information

Our commitment is to safeguard your privacy. This policy outlines how we utilize the information we gather, your ability to limit its use, and the protocols in place to protect your privacy.

Information Collection and Usage

If you submit an inquiry or respond to requests for information in our feedback service, you may provide us with your email address. Access to this data, including your email address, is limited to our staff, third parties assisting in processing your inquiry, and trusted business partners offering products and services that may be of benefit.

Use of Cookies

We employ cookies, small files stored on your computer's hard drive, to comprehend the areas of our website that interest visitors and enhance user experience. These cookies do not track individual user information, and their data is encrypted, preventing access by other websites. You can disable cookies in your browser without affecting website functionality. Visit www.aboutcookies.org for more information.

Information Security

While the internet is not entirely secure, we have implemented security measures outlined in this policy. Firewalls block unauthorized server access, and servers are housed in secure locations accessible only to authorized personnel. We maintain confidentiality through internal procedures governing information storage, access, and disclosure.

Your Consent

By submitting information on this website, you and, if applicable, others, consent to its use as detailed in this Privacy Policy. Any changes to this policy will be posted on this page, with potential notices on other pages, ensuring awareness of collected information and its use. Continued use of our service indicates agreement to any modifications. If you prefer we not possess personal information about you, please refrain from submitting it.

Sharing Your Information

Using our website or services implies your consent to disclosing personal information to the following:

• Third parties aiding in processing your inquiry.

• Disclosure in connection with legal proceedings or if permitted by law.

We may contact you by phone, email, or text. Submission of your details implies consent to disclose personal information to our trusted business partners. You can request us to cease passing your information to third parties for marketing at any time.

Data Retention

We retain your information for potential complaint handling and tracking claim progress. Personal data is kept for six years, after which it is deleted. Unsuccessful enquiries are stored for one year, followed by data deletion.

Your Rights

In accordance with the Data Protection Act 2018 & General Data Protection Regulation 2018, you have various rights regarding your personal data. For details, visit https://ico.org.uk/ or https://eugdpr.org/.

Contact Us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@claimhelpguide.co.uk. or dpo@zamomedia.co.uk